ParentPay


What does ParentPay do?

• enables you to pay for school meals and other items such as school trips, breakfast club etc.
• offers a highly secure payment site
• gives you a history of all the payments you have made
• allows the merging of accounts if you have more than one child at school
• shows you all items available for payment relevant to each of your children
• emails a receipt of your payment to the email address you register How does ParentPay help you? • gives you the freedom to make payments to school whenever and wherever you like
• stops you having to write cheques or search for cash to send to school
• gives you peace of mind that your payment has been made safely and securely
• helps with budgeting; payments are immediate, there is no waiting for cheques to clear
• payments for many of the larger trips can be made by instalments up to the due date
• ParentPay is quick and easy to use How does ParentPay help our school?
• reduces the administrative time spent on banking procedures
• keeps accurate records of payments made to every service for every student
• payments do not bounce
• reduces paper ‘waste’
• allows for easy and quick refunds to be made back to the payment card
• improves communication between the school and parents concerning payments
• offers a more efficient payment collection process, reducing the amount of money held on school premises

How do I get started?

We will send you an activation letter to enable you to setup your ParentPay account. The activation letter will contain a personal activation username and password to enable you to login to ParentPay. During the activation process you will be guided through changing your username and password to something more memorable; you can also merge your accounts if you have more than one child at Partington Central Academy.

How do I activate my account?

To create a new account, you will need to have the account activation letter provided by your school to hand. You will also need to be able to access your email as your email address will become your new username and is used for the verification process.

If you have lost your activation letter or not yet received it, please contact your school.

Please note, if you have previously had a ParentPay account you should attempt to login to this account and follow the add a child process, rather than creating a new one.

1. Navigate to www.parentpay.com
2. Select Login at the top right corner of the screen
3. Enter the username and password (activation codes) provided in your account activation letter and select Login
4. Complete the activation as detailed on the screen.

You can now log in to your account.

How do I pay for items?

You can now pay for items using either card, or Parent Account funds, or a combination of both.

Paying with credit/debit card:

1. Log in to your ParentPay account
2. Select the button with the symbol to quickly pay for meal, or the Pay for other items for a full list of this child’s items for payment*
3. Select either View basket and pay or Continue shopping.
4. Once you have selected all your items, your basket and order summary will be displayed. Review the details and select Pay now (please note that the amount you are required to pay will be reduced by any credit you have in your Parent Account balance).

*For quick meal payments, enter the amount you wish to credit your child’s meal account with and Add to basket (please refer to the How do I make bookings FAQ if your child’s meals need to be booked).

*For other items select View details and pay against the item you wish to purchase and then Add to basket.

Paying with Parent Account credit:

1. Log in to your ParentPay account
2. Select the button with the symbol to quickly pay for meal, or the Pay for other items for a full list of this child’s items for payment*
3. You will receive an onscreen notification when you have completed your transaction.

*For quick meal payments, enter the amount you wish to credit your child’s meal account with and Add to basket (please refer to the How do I make bookings FAQ if your child’s meals need to be booked).

*For other items select View details and pay against the item you wish to purchase and then Pay using Parent Account. (please note that if you do not have sufficient funds for all items being purchased in your Parent Account, you will be prompted to pay the difference using a card payment by clicking Pay now).